Returns and Refunds Policy
We want you to be completely satisfied with your purchase from uktechspares.co.uk. If for any reason you are not satisfied, we offer a returns and refunds policy subject to the following terms and conditions:
- Returns
You may return any product purchased from uktechspares.co.uk within 14 days of receipt for a full refund, provided that the product is in its original condition and packaging. To initiate a return, please contact our customer service department at info@uktechspares.co.uk. Please include your order number and a brief explanation for the return.
- Refunds
Refunds will be issued within 14 days of receipt of the returned product. The refund will be made to the original payment method used to make the purchase. We will notify you by email once the refund has been processed.
- Exchanges
We do not offer exchanges for products purchased from uktechspares.co.uk. If you wish to exchange a product, please return the original product for a refund and place a new order for the desired product.
- Shipping Costs
Shipping costs are non-refundable, and customers are responsible for the cost of shipping the returned product to uktechspares.co.uk. We recommend that you use a trackable shipping method and insure the returned product, as we cannot be responsible for lost or damaged returns.
- Faulty Products
If you receive a faulty product, please contact our customer service department at info@uktechspares.co.uk within 14 days of receipt. We will arrange for a replacement or refund, depending on your preference.
- Damage During Shipping
If your product is damaged during shipping, please contact our customer service department at info@uktechspares.co.uk within 14 days of receipt. We will arrange for a replacement or refund, depending on your preference.
- Exceptions
We do not accept returns or offer refunds for the following products:
- Products that have been opened or used
- Customized products, including remote controls that have been programmed specifically for your TV model
- Products that are not in their original condition or packaging
- Modification
uktechspares.co.uk reserves the right to modify this returns and refunds policy at any time without notice. Any such modifications shall be effective immediately upon posting on the Site.